Brand Experience Leader - Store Ops & Customer Service

Urban-Outfitters-7e13a49d; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Houston seeks a Key Holder to join the store leadership team. You will supervise daily operations, uphold brand standards, and drive sales through genuine customer connections. You will model exceptional service and support open/close procedures while promoting a positive store atmosphere.

The role emphasizes brand representation, leadership, and adaptability to meet the needs of a fast-paced retail environment.

Qualifications

• Brand experience reflective of company values.
• Leadership experience and ability to guide the store team.
• Strong team player with collaboration across shifts.
• Flexibility to work nights, weekends and holidays.
• Willingness to learn and grow within Urban Outfitters.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example to uphold a service culture and drive customer connections.
• Delivers a seamless omni-channel experience using MPOS, POS, and curbside pickup.
• Participates as a floor service leader, communicates goals and supports daily sales targets.
• Maintains store operations, assists with opening/closing, and upholds safety and inventory controls.

Skills

Brand experience

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Houston seeks a Key Holder to join the store leadership team. You will supervise daily operations, uphold brand standards, and drive sales through genuine customer connections. You will model exceptional service and support open/close procedures while promoting a positive store atmosphere.

The role emphasizes brand representation, leadership, and adaptability to meet the needs of a fast-paced retail environment.