Key Holder Key Holder

The Estée Lauder Companies; Richmond (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in Richmond, VA. You will mentor the sales team, demonstrate best-in-class customer service, and oversee cash reconciliations while assisting with opening and closing the store as part of a rotation.

Ideal candidates have retail experience, strong communication skills, and a proactive approach to leadership in a fast-paced prestige beauty environment.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Desirable cash reconciliation and opening/closing store experience.
• Previous supervisory experience including coaching/mentoring to meet sales targets.
• Able to work retail hours including days, nights, weekends, events.

Responsibilities

• Lead by example to deliver inspirational customer service.
• Coach and mentor team to achieve sales and service targets.
• Perform start and end of day cash reconciliation.
• Open and close the store on a rotating schedule.

Skills

Retail experience

Customer service excellence

Cash handling

Supervisory/coaching

Opening/Closing operations

POS software

Flexible hours

Tools

Point-of-sale software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview