Key Holder Key Holder

The Estée Lauder Companies; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in Plano, TX. You will coach the sales team, provide authentic customer service, and manage cash reconciliation at start and end of day, including opening and closing on a rota basis.

Ideal candidates will have retail cosmetics experience, strong leadership, and the ability to work flexible retail hours including weekends and events.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets.
• Cash reconciliation experience and opening/closing the store is desirable.
• Flexibility to work retail hours, including days, nights, weekends and events.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth operations.
• Lead by example to coach and mentor the sales team for targets.
• Provide inspirational and personalized customer service to customers.
• Carry out start and end of day cash reconciliation and cash handling duties.
• Open and close the store on a rota basis.

Skills

Retail experience

Customer service

Coaching/mentoring

Cash handling

Tools

Retail POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview