Key Holder Key Holder

The Estée Lauder Companies Inc.; Pleasanton (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Estée Lauder Companies Inc. in Pleasanton, CA is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager and help ensure the smooth operation of the store.

You will use your coaching and mentoring skills to lead by example, providing authentic, personalized customer service to hit sales and service targets. You will also apply your retail experience, including cash handling, to perform start and end of day reconciliations and to participate in opening and closing the

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience including coaching/mentoring others.
• Cash handling and cash reconciliation experience.
• Ability to work retail hours including days, nights, weekends and special events.
• Proof of right to live and work in the United States.

Responsibilities

• Lead by example to coach and mentor sales associates to meet sales and service targets.
• Support Store Manager and Assistant Manager to ensure smooth operation of the store.
• Carry out opening and closing procedures and end-of-day cash reconciliation.
• Provide personalized styling advice and ensure a positive customer experience.

Skills

Coaching & mentoring

Customer service

Cash handling

Leadership

Tools

Retail POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview