Key Holder Key Holder

The Estée Lauder Companies; Pleasanton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support store leadership and drive exceptional customer experiences in a prestige beauty environment. You will coach the sales team, model the behaviours needed to hit targets, and manage essential cash reconciliation duties on a rota basis.

The role emphasizes inspirational, authentic service, flexibility with hours, and a path toward supervisory growth within a leading beauty house.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Desirable experience in cash reconciliation and opening/closing the store.
• Desirable experience in coaching/mentoring others to meet sales and customer service targets.
• Ability to work retail hours including days, nights, weekends and events; experience with POS software.
• Right to live and work in the country if invited to interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth, efficient store running.
• Lead by example with coaching and mentoring to deliver inspirational customer service.
• Carry out essential start and end of day cash reconciliation and rota-based opening/closing.
• Represent Estée Lauder Companies with professionalism during busy retail periods.

Skills

Customer service

Coaching/Mentoring

Cash handling

Retail operations

Opening/Closing duties

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview