Key Holder Key Holder

The Estée Lauder Companies; Pleasanton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Estee Lauder Companies Inc. in Pleasanton, CA is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager.

You will coach the sales team and model the personalized, authentic service customers expect in prestige beauty, helping to meet sales and service targets. This role requires cash handling, end-of-day reconciliation, and rotation-based opening and closing with weekend and event availability.

Qualifications

• Proven retail experience in cosmetics
• Inspiring, authentic and personalized customer service
• Experience with cash reconciliation and store opening/closing is desirable
• Supervisory/leadership experience preferred
• Able to work retail hours including days, nights, weekends and events

Responsibilities

• Support Store Manager and Assistant Manager to run store operations
• Lead by example with inspirational customer service
• Perform end-of-day cash reconciliation
• Open and close the store on a rota basis
• Coach and mentor sales team to achieve targets

Skills

Coaching

Customer service

Cash handling

Retail operations

Tools

POS software

Job description

DescriptionWe are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsProven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview