Key Holder & Guest Experience Leader (Flexible Hours)

URBN Urban Outfitters, Inc.; California; On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Employee discount

Job summary

The URBN Urban Outfitters, Inc. store in Corte Madera seeks a proactive Key Holder to support store leadership in delivering a standout customer experience, selling, and daily operations.

You will mentor teammates, uphold brand standards, assist with opening/closing, and help drive omni-channel service while thriving in a fast-paced retail environment. Flexible hours including nights, weekends, and holidays are required; you will analyze KPIs and collaborate to maintain store performance and

Qualifications

• Experience in retail leadership roles.
• Able to work nights, weekends, and holidays.
• Customer-focused with strong communication skills.

Responsibilities

• Cultivate welcoming customer connections and engage customers.
• Drive sales and store metrics using KPIs and set team goals.
• Mentor and onboard new hires to ensure team readiness.
• Support opening/closing procedures, stock, and omni-channel fulfillment.

Skills

Leadership experience

Team player

Flexible hours

Willing to learn

Job description

The URBN Urban Outfitters, Inc. store in Corte Madera seeks a proactive Key Holder to support store leadership in delivering a standout customer experience, selling, and daily operations.

You will mentor teammates, uphold brand standards, assist with opening/closing, and help drive omni-channel service while thriving in a fast-paced retail environment. Flexible hours including nights, weekends, and holidays are required; you will analyze KPIs and collaborate to maintain store performance and