Key Holder: Elevate Service & Lead the Team

URBN Urban Outfitters, Inc.; Salem (NH); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Salem, NH is seeking a proactive Key Holder to support the store leadership team in delivering exceptional customer experiences, driving sales, and maintaining smooth daily operations.

You will collaborate with leaders to foster an inclusive, high-energy environment, mentor teammates, and ensure omni-channel services are executed with accuracy. The role requires flexibility for nights, weekends, and holidays at our Salem location.

Qualifications

• Experience in retail, customer service, and team leadership.
• Ability to drive sales and store metrics.
• Experience with omni-channel shopping experiences.
• Willingness to work nights, weekends, holidays.

Responsibilities

• Collaborate with leadership to foster welcoming customer connections.
• Drive sales and store metrics using KPIs to set goals.
• Execute omni-channel services to deliver seamless experience.
• Manage store environment with positive pace and daily zones.
• Support training and onboarding of new hires.
• Assist with daily operations like opening/closing and visual standards.
• Coordinate shipments and omni fulfillment with partners.
• Maintain cleanliness and adapt to monthly updates.

Skills

Customer service

Leadership

Teamwork

Flexibility

Learning agility

Job description

URBN Urban Outfitters, Inc. in Salem, NH is seeking a proactive Key Holder to support the store leadership team in delivering exceptional customer experiences, driving sales, and maintaining smooth daily operations.

You will collaborate with leaders to foster an inclusive, high-energy environment, mentor teammates, and ensure omni-channel services are executed with accuracy. The role requires flexibility for nights, weekends, and holidays at our Salem location.