Key Holder: Brand & Customer Experience Lead

Urban-Outfitters-7e13a49d; Brea (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical benefits and PTO

Employee discounts

Retirement savings

Job summary

URBN is seeking a Key Holder to partner with the store management team in supervising daily store operations and driving a positive, energetic atmosphere that enhances sales and customer connections.

The role emphasizes brand representation, teamwork, and delivering exceptional service both in-store and through omni-channel channels. Flexibility to work evenings, weekends, and holidays is required, with opportunities for growth within the organization.

Qualifications

• Passion for UObrand.
• Leadership experience in retail supervision.
• Experience being a team player.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Supervise daily store operations in collaboration with management.
• Set a fun, energetic pace to drive sales through genuine customer connections.
• Lead by example in delivering extraordinary customer service and omni-channel support.
• Support opening/closing procedures, inventory control, and visual standards.

Skills

Passion for UObrand

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN is seeking a Key Holder to partner with the store management team in supervising daily store operations and driving a positive, energetic atmosphere that enhances sales and customer connections.

The role emphasizes brand representation, teamwork, and delivering exceptional service both in-store and through omni-channel channels. Flexibility to work evenings, weekends, and holidays is required, with opportunities for growth within the organization.