Key Holder: Elevate Sales & Customer Experience

URBN Urban Outfitters, Inc.; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder in Portland, ME to support store leadership and deliver an engaging, customer‑focused experience. You will drive sales, coach the team, and uphold FP’s brand standards in a dynamic environment.

The role emphasizes teamwork, flexibility, and growth within the organization, including nights, weekends, and holidays, with a strong focus on exceptional customer interactions and inventory awareness.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Supervise store operations in collaboration with the management team.
• Drive sales and lead the team to deliver exceptional customer service.
• Maintain an engaging customer experience and uphold FP’s brand standards.
• Lead product knowledge sharing and effective coaching for team development.
• Support omni-channel retail processes and store upkeep.

Skills

Brand loyalty

Leadership

Team player

Flexible hours

Willing to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder in Portland, ME to support store leadership and deliver an engaging, customer‑focused experience. You will drive sales, coach the team, and uphold FP’s brand standards in a dynamic environment.

The role emphasizes teamwork, flexibility, and growth within the organization, including nights, weekends, and holidays, with a strong focus on exceptional customer interactions and inventory awareness.