Key Holder: Customer Experience & Team Leadership

URBN Urban Outfitters, Inc.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering exceptional customer experiences, driving sales, and managing daily store operations at our New York location.

The role emphasizes customer connection, mentoring of associates, and maintaining brand standards. You will collaborate with leadership to supervise daily operations, train new hires, and ensure efficient omni-channel fulfillment.

Qualifications

• Brand affinity for Anthro brand and store culture.
• Demonstrated leadership experience in a retail environment.
• Proven ability to work well with others in a team.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborate with leadership to create a welcoming customer environment and drive store metrics.
• Utilize KPIs to set team and zoning goals and improve sales.
• Execute omni-channel services to deliver seamless shopping experiences.
• Participate in opening/closing procedures and maintain store standards and cleanliness.

Skills

Brand affinity

Leadership

Team player

Flexible hours

Growth mindset

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering exceptional customer experiences, driving sales, and managing daily store operations at our New York location.

The role emphasizes customer connection, mentoring of associates, and maintaining brand standards. You will collaborate with leadership to supervise daily operations, train new hires, and ensure efficient omni-channel fulfillment.