Brand Lead Key Holder — Elevate Store Experience

URBN Urban Outfitters, Inc.; Town of Huntington (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

URBN Urban Outfitters, Inc. in Huntington Station, NY, is seeking a Key Holder to support the store management in daily operations and to drive sales through genuine customer connections. You will help maintain brand standards, deliver an elevated service experience, and lead by example on the floor during peak hours.

The role emphasizes team leadership, product knowledge sharing, and collaboration with partners to ensure accurate omni-channel fulfillment and store profitability.

Qualifications

• Passion for UObrand.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions.
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up).
• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability.
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions.
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Skills

Leadership experience

Team player

Flexible hours

Customer service orientation

Brand awareness

Job description

URBN Urban Outfitters, Inc. in Huntington Station, NY, is seeking a Key Holder to support the store management in daily operations and to drive sales through genuine customer connections. You will help maintain brand standards, deliver an elevated service experience, and lead by example on the floor during peak hours.

The role emphasizes team leadership, product knowledge sharing, and collaboration with partners to ensure accurate omni-channel fulfillment and store profitability.