Key Holder: Lead Customer Experience & Store Ops

URBN Urban Outfitters, Inc.; Washington; Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, driving sales, and maintaining daily operations.

You will mentor the associate team, execute opening/closing procedures, manage zones, and help deliver a seamless omni-channel shopping experience while upholding brand standards at our Washington, DC location. Located at 3222 M St.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet store needs including nights, weekends, holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Collaborates with leadership to cultivate a welcoming customer environment and drive sales using KPIs
• Manages daily zones and supports opening/closing procedures to maintain store standards
• Supports training of the associate team, onboarding new hires
• Facilitates omni-channel shopping experiences through effective use of technology and processes
• Maintains visual standards and assists with shipment, stock levels, and markdowns
• Fosters inclusive team culture and communicates feedback to store leadership

Skills

Leadership experience

Team player

Flexible hours

Eager to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, driving sales, and maintaining daily operations.

You will mentor the associate team, execute opening/closing procedures, manage zones, and help deliver a seamless omni-channel shopping experience while upholding brand standards at our Washington, DC location. Located at 3222 M St.