Key Holder & Brand Ambassador — Store Leader

URBN Urban Outfitters, Inc.; Detroit (MI); Hybrid; USD 43,268,000 - 47,279,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Detroit seeks a Key Holder to support store operations, drive sales, and deliver an engaging customer experience under management guidance.

You will lead by example, mentor colleagues, manage daily tasks, and ensure omnichannel processes while upholding FP brand standards. This role requires flexible hours including nights, weekends, and holidays to meet store needs.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Brand Experience: acts as a brand ambassador and reflects company values; partners with store leadership on creating an engaging experience for FP customers.
• Leads with elevated team member capabilities, prioritizing service while multitasking and driving sales.
• Supports daily office procedures, operations, and store maintenance; ensures omni-channel orders are processed timely and accurately.

Skills

Leadership

Team player

Flexible hours

Customer service

Learning mindset

Job description

URBN Urban Outfitters, Inc. in Detroit seeks a Key Holder to support store operations, drive sales, and deliver an engaging customer experience under management guidance.

You will lead by example, mentor colleagues, manage daily tasks, and ensure omnichannel processes while upholding FP brand standards. This role requires flexible hours including nights, weekends, and holidays to meet store needs.