Key Holder & Brand Experience Leader

URBN Urban Outfitters, Inc.; Brea (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to partner with store management in supervising daily operations and driving sales through authentic customer connections.

You will lead by example, maintain an energetic service culture, and support omni-channel experiences like MPOS, POS, and curbside pickup. The role emphasizes brand representation, people leadership, and collaboration with partners to ensure display standards and efficient restocking while prioritizing customer experience

Qualifications

• Leadership experience and ability to guide a team.
• Strong collaboration with store management and cross-functional partners.
• Customer-centric mindset demonstrating URBN brand values.

Responsibilities

• Serve as floor service leader, maintaining energized sales environment and meeting daily goals.
• Share product knowledge and brand messaging to enhance customer interactions.
• Support opening/closing procedures and store tasks to maintain smooth operations.
• Assist with omni-channel processes including in-store and curbside pickup.
• Uphold safety standards, inventory accuracy, and loss prevention policies.

Skills

Leadership experience

Team player

Brand passion

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to partner with store management in supervising daily operations and driving sales through authentic customer connections.

You will lead by example, maintain an energetic service culture, and support omni-channel experiences like MPOS, POS, and curbside pickup. The role emphasizes brand representation, people leadership, and collaboration with partners to ensure display standards and efficient restocking while prioritizing customer experience