Key Holder & Brand Champion — Elevate Store Experience

URBN Urban Outfitters, Inc.; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Employee discounts

Job summary

URBN Urban Outfitters, Inc. in Columbus, OH is seeking a Key Holder to support store leadership in daily operations and drive sales through genuine customer connections. You will help maintain brand standards and deliver an energetic, fun shopping environment.

The role emphasizes leadership, team collaboration, flexible hours (nights/weekends/holidays), and participation in omni-channel initiatives, including MPOS, POS, and curbside pickup. Benefit eligibility and employee discounts are offered.

Qualifications

• Experience leading a team in a retail environment.
• Ability to work flexible hours including nights, weekends and holidays.
• Passion for URBN brand and customer service excellence.
• Strong communication and collaboration with store teams.

Responsibilities

• Lead by example to deliver extraordinary customer service and foster a positive service culture.
• Contribute to omni-channel shopping experiences using in-store and curbside tools.
• Support daily operations, shipment processing, restocking, and visual standards.
• Assist in opening/closing procedures and store initiatives with the leadership team.
• Mentor and onboard new hires, providing feedback on performance and growth.

Skills

Leadership

Team player

Brand passion

Flexibility

Learning mindset

Job description

URBN Urban Outfitters, Inc. in Columbus, OH is seeking a Key Holder to support store leadership in daily operations and drive sales through genuine customer connections. You will help maintain brand standards and deliver an energetic, fun shopping environment.

The role emphasizes leadership, team collaboration, flexible hours (nights/weekends/holidays), and participation in omni-channel initiatives, including MPOS, POS, and curbside pickup. Benefit eligibility and employee discounts are offered.