Store Experience Lead & Brand Champion

Urban Outfitters; Columbus (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Columbus, OH is seeking a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will maintain a fun, high‑energy service environment and lead by example in delivering outstanding customer experiences.

Responsibilities include brand representation, opening/closing procedures, restocking, and collaboration with partners to meet visual and operational standards while upholding safety and inventory integrity.

Qualifications

• Passion for UObrand.
• Leadership experience is required.
• Team player mindset.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example with exceptional customer service and interactions.
• Delivers seamless omni‑channel shopping through MPOS/POS and pickup options.
• Serves as floor service leader, communicates daily goals and metrics.
• Assists with daily opening/closing procedures and restocking tasks.
• Upholds safety, inventory accuracy and store profitability.

Skills

Leadership experience

Passion for UObrand

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Columbus, OH is seeking a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will maintain a fun, high‑energy service environment and lead by example in delivering outstanding customer experiences.

Responsibilities include brand representation, opening/closing procedures, restocking, and collaboration with partners to meet visual and operational standards while upholding safety and inventory integrity.