Key Carrier Supervisor: Store Leader & Coach

TJX; West Lebanon (NH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/Dental/Vision

Job summary

TJX Companies is hiring a Key Carrier role at our West Lebanon, NH location. The role blends leadership with hands-on duties, acting as Manager on Duty and supporting store operations while ensuring top-tier customer service.

The position requires open availability including nights and weekends, and a proven ability to coach Associates, manage labor, and uphold company procedures. Join a dynamic team driving store success and guest satisfaction.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptable

Software knowledge

Merchandise flow

Problem solving

Coaching

Multi-tasking

Communication skills

Leadership experience

Job description

TJX Companies is hiring a Key Carrier role at our West Lebanon, NH location. The role blends leadership with hands-on duties, acting as Manager on Duty and supporting store operations while ensuring top-tier customer service.

The position requires open availability including nights and weekends, and a proven ability to coach Associates, manage labor, and uphold company procedures. Join a dynamic team driving store success and guest satisfaction.