Key Carrier & Store Operations Lead

The TJX Companies, Inc.; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) contributions

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a hands-on store leader to drive an exceptional customer experience in our USA locations. You will supervise teams, coach Associates, and ensure compliance with policies and procedures while maintaining a safe, efficient store environment.

Ideal candidates bring retail or leadership experience, flexibility to work nights/weekends, and strong communication skills to manage daily tasks, shipping, merchandising, and problem-solving under pressure.

Qualifications

• Flexibility to work nights and weekends.
• Team player with peers and supervisors.
• Strong communication and organizational skills.
• Proven problem solving skills.
• Leadership experience in a retail setting.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Communication skills

Problem solving

Leadership experience

Tools

POS systems

Store ops software

Job description

The TJX Companies, Inc. is seeking a hands-on store leader to drive an exceptional customer experience in our USA locations. You will supervise teams, coach Associates, and ensure compliance with policies and procedures while maintaining a safe, efficient store environment.

Ideal candidates bring retail or leadership experience, flexibility to work nights/weekends, and strong communication skills to manage daily tasks, shipping, merchandising, and problem-solving under pressure.