Store Operations Lead: Customer Service & Team Coaching

The TJX Companies, Inc.; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

Job summary

The TJX Companies, Inc. is hiring for a Manager on Duty at a USA TJ Maxx store. You will lead daily operations, coach Associates, and ensure exceptional customer service while upholding company policies and procedures.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.

Qualifications

• 1 year retail experience or leadership exposure.
• 6 months leadership experience.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.

Skills

Customer service

Team leadership

Coaching

Communication

Multi-tasking

Flexibility

Problem solving

Attention to detail

Retail experience

Job description

The TJX Companies, Inc. is hiring for a Manager on Duty at a USA TJ Maxx store. You will lead daily operations, coach Associates, and ensure exceptional customer service while upholding company policies and procedures.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.