Key Carrier & Lead Coordinator - Retail

The TJX Companies, Inc.; Grandville (MI); Presencial; USD 22.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Associate discount

401(k) Associate contributions

Health care

Resumo da vaga

The TJX Companies, Inc. in Grandville, MI, is seeking a Key Carrier to alternate with the Coordinator role and lead store operations. This position emphasizes exceptional customer service and team leadership in a fast-paced retail environment.

You will act as Manager on Duty, coach Associates, and ensure adherence to store procedures. A flexible schedule including nights and weekends is required; the role supports revenue growth and loss prevention efforts.

Qualificações

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conhecimentos

Flexible schedule

Team player

Adaptability

Company software knowledge

Merchandise flow knowledge

Problem solving

Coaching & delegation

Decision making under pressure

Multi-tasking

Communication & organization

Retail leadership exp (1 year)

Descrição da vaga

The TJX Companies, Inc. in Grandville, MI, is seeking a Key Carrier to alternate with the Coordinator role and lead store operations. This position emphasizes exceptional customer service and team leadership in a fast-paced retail environment.

You will act as Manager on Duty, coach Associates, and ensure adherence to store procedures. A flexible schedule including nights and weekends is required; the role supports revenue growth and loss prevention efforts.