Key Accounts Sales Operations Lead

Diageo; United States; On-site; USD 116,000 - 193,000; Full time

Job summary

Diageo is seeking a Sales Operations Manager for Key Accounts in the United States. The role translates national customer plans into market priorities and executable directions for Off-Premise Spirits markets, reporting to the Director, Sales Operations - Key Accounts.

You will collaborate with regional teams, distributors, and specialists to drive execution and growth. You will lead planning across channels, ensure field readiness, and track performance to identify gaps and opportunities, while

Qualifications

• Bachelor’s degree or equivalent; 5+ years in commercial, sales operations, customer development, or related experience in Consumer-Packaged Goods; beverage alcohol experience preferred.
• Strong commercial acumen in off-premise customer planning and regional sales execution.
• Ability to translate complex inputs into simple, actionable plans and communicate across field teams and leaders.
• Analytical skills to interpret performance, identify gaps, and translate findings into action.
• Excel and PowerPoint proficiency; highly organized, collaborative, self-directed, and able to influence without direct authority.

Responsibilities

• Customer-to-Market Planning: Translate national customer plans into market priorities, actions, owners, and execution expectations.
• Regional Planning: Lead cross-functional planning with regional sales teams and local priorities.
• Field Readiness: Turn inputs into clear guidance for field teams to execute.
• Execution Follow-Through: Track actions, risks, and gaps; escalate issues to owners and communicate decisions to the field.
• Performance and Insights: Use data to identify gaps and opportunities and define required actions.
• Cross-Functional Leadership: Align customer teams, regional sales, distributor partners, and specialists.

Skills

Bachelor’s degree

Commercial acumen

Planning & communication

Analytical skills

Excel

PowerPoint

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Job description

Diageo is seeking a Sales Operations Manager for Key Accounts in the United States. The role translates national customer plans into market priorities and executable directions for Off-Premise Spirits markets, reporting to the Director, Sales Operations - Key Accounts.

You will collaborate with regional teams, distributors, and specialists to drive execution and growth. You will lead planning across channels, ensure field readiness, and track performance to identify gaps and opportunities, while