Sales Operations Manager, Key Accounts

Diageo Americas; United States; On-site; USD 116,000 - 193,000; Full time

Job summary

Diageo is seeking a Sales Operations Manager for Key Accounts in the United States. The role translates national customer plans into market priorities and executable directions for Off-Premise Spirits markets, reporting to the Director, Sales Operations - Key Accounts.

You will collaborate with regional teams, distributors, and specialists to drive execution and growth. You will lead planning across channels, ensure field readiness, and track performance to identify gaps and opportunities, while

Qualifications

• Bachelor’s degree or equivalent; 5+ years in commercial, sales operations, customer development, or related experience in Consumer-Packaged Goods; beverage alcohol experience preferred.
• Strong commercial acumen in off-premise customer planning and regional sales execution.
• Ability to translate complex inputs into simple, actionable plans and communicate across field teams and leaders.
• Analytical skills to interpret performance, identify gaps, and translate findings into action.
• Excel and PowerPoint proficiency; highly organized, collaborative, self-directed, and able to influence without direct authority.

Responsibilities

• Customer-to-Market Planning: Translate national customer plans into market priorities, actions, owners, and execution expectations.
• Regional Planning: Lead cross-functional planning with regional sales teams and local priorities.
• Field Readiness: Turn inputs into clear guidance for field teams to execute.
• Execution Follow-Through: Track actions, risks, and gaps; escalate issues to owners and communicate decisions to the field.
• Performance and Insights: Use data to identify gaps and opportunities and define required actions.
• Cross-Functional Leadership: Align customer teams, regional sales, distributor partners, and specialists.

Skills

Bachelor’s degree

Commercial acumen

Planning & communication

Analytical skills

Excel

PowerPoint

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Job description

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker anda Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more.

About the Function

Sales is where our brands meet the real world. This team builds the relationships that bring our products to life, partnering closely with customers across markets, channels and occasions to make sure our brands are part of moments that matter. It’s a dynamic, people-focused environment where curiosity, commercial thinking and strong relationships make the difference. You’ll have the opportunity to grow your network, develop your skills and see the direct impact of your work every day.

Sales Operations Manager – Key Accounts

About this role

The Sales Operations Manager helps turn Key Account customer plans into clear priorities and executable direction for Off-Premise Spirits markets. Reports to the Director, Sales Operations - Key Accounts and works as part of the Key Accounts Sales Operations team. The role partners closely with Key Account customer teams, regional sales teams, distributor partners, and specialist functions including Trade Activation, Revenue Growth Management, Innovation, Supply, and Analytics.

• Customer-to-Market Planning: Translate national customer plans into clear market priorities, actions, owners, and execution expectations.


• Regional Planning: Lead cross-functional planning with regional sales teams, incorporating local priorities, customer opportunities, and execution realities into the plan.


• Field Readiness: Turn approved customer, brand, pricing, innovation, supply, and promotional inputs into clear, current guidance that field teams can use to execute.


• Execution Follow-Through: Track actions, risks, dependencies, and execution gaps; route issues to the accountable owner and ensure decisions are communicated back to the field.


• Performance and Insights: Use customer and market performance to identify gaps, prioritize opportunities, and define the actions needed to improve execution.


• Cross-Functional Leadership: Connect customer teams, regional sales, distributor partners, and specialist functions to create alignment, simplify communication, and close the loop between plans and market results.

Experience/skills required

• Educational & Professional Background: Bachelor’s degree or equivalent relevant experience. Minimum 5 years of commercial, sales operations, customer development, or related experience in Consumer-Packaged Goods; Beverage Alcohol experience preferred.


• Commercial Acumen: Strong understanding of Off-Premise customer planning, regional sales execution, and distributor ways of working.


• Planning & Communication: Ability to turn complex inputs into simple, actionable plans and communicate clearly across field teams, cross-functional partners, and senior leaders.


• Analytical Skills: Ability to interpret customer and market performance, identify material gaps and opportunities, and translate findings into action.


• Technical & Personal Skills: Strong Excel and PowerPoint capability. Highly organized, collaborative, self-directed, and able to influence without direct authority in a fast-paced environment.

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards and Benefits

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

3 WORLD TRADE CENTER, NY: SALARY RANGE IS FROM $115.575 TO $192.625 (ANNUAL)

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

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