Key Accounts Manager

Flipspaces Design Labs; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Paid time off

Training & development

Job summary

Flipspaces Design Labs is seeking a skilled relationship manager for US-based clients. The role focuses on managing client relationships, ensuring satisfaction, and fostering long-term engagement.

Ideal candidates will have 6+ years of experience in Key Account Management or B2B Sales, with proficiency in client servicing and a graduate degree from a Tier 1 institution.

Successful candidates will enjoy company parties and opportunities for advancement.

Qualifications

• 6+ years of experience in Key Account Management, B2B Sales, or Client Relations.
• Strong academic record throughout education.
• Proven track record in client retention and revenue growth.

Responsibilities

• Serve as primary relationship manager for key US-based clients.
• Handle client escalations and complex issues proactively.
• Collaborate with internal teams for smooth execution.
• Identify opportunities for account growth.

Skills

Client relationship management

Negotiation

Problem-solving

Market trend analysis

MS Office proficiency

CRM tools

Education

Graduate/Postgraduate degree from a Tier 1 institution

Tools

MS Office

CRM tools

Job description

Benefits:

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Key Responsibilities:

• Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.
• Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.
• Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.
• Manage the end-to-end client lifecycle – from onboarding and project execution to renewals, upselling, and repeat business.
• Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.
• Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.
• Track account performance, analyze client feedback, and share actionable insights with management.
• Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.
• Maintain up-to-date records of client interactions and progress through CRM systems.
• Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational Qualifications:

• Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.
• Strong academic record throughout education.

Work Experience:

• 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.
• Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).
• Experience working with corporate clients, global stakeholders, and channel partners is preferred.

Functional Knowledge & Technical Skills:

• Deep understanding of account management, client servicing, and escalation management.
• Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.
• Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

Behavioral Competencies:

• Exceptional relationship-building and client-handling skills.
• Strong communication, negotiation, and conflict resolution abilities.
• Highly self-motivated, target-driven, and proactive in managing client needs.
• Flexible and adaptable to global time zones and fast-paced business environments.