Key Account Manager

Colonial Group; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Colonial Group is seeking a strategic Key Account Manager to oversee high-value clients and drive long-term growth. The role focuses on understanding client needs, delivering tailored solutions, and maintaining exceptional service across accounts.

Responsibilities include building relationships with decision-makers, identifying upsell opportunities, and collaborating with marketing, product, and operations to meet client goals.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years of experience in account management, sales, or client services.
• Strong communication, negotiation and interpersonal skills.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the primary contact for assigned key accounts.
• Develop deep understanding of client goals, challenges, and industry trends.
• Build and maintain long-term relationships with decision-makers and stakeholders.
• Identify opportunities to upsell, cross-sell, and expand account value.
• Collaborate with internal teams to deliver customized solutions.
• Monitor account performance, track KPIs, and prepare regular reports.
• Resolve issues promptly and ensure client satisfaction.
• Negotiate contracts, renewals, and pricing agreements.
• Stay informed about competitors and market dynamics.

Skills

Account management

Communication

Negotiation

Interpersonal skills

Multi-account management

Education

Bachelor's degree in business, marketing or related field

Job description

Summary

We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills & Qualifications

• Bachelor's degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively