99600A - Manager, Key Accounts

Bakemark; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Bakemark in New York seeks a strategic Key Account Manager to manage top client relationships, understand their goals, and deliver tailored solutions that drive long-term growth.

You will work with marketing, product, and operations to maximize account value and ensure exceptional service, with a focus on renewals, upsells, and competitive positioning.

Qualifications

• Bachelor’s degree in business, Marketing, or related field.
• 3–5 years of experience in account management, sales, or client services.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Develop deep understanding of client goals, challenges, and industry trends.
• Build and maintain long-term relationships with decision-makers and stakeholders.
• Identify opportunities to upsell, cross-sell, and expand account value.
• Collaborate with internal teams to deliver customized solutions.
• Monitor account performance, track KPIs, and prepare regular reports.
• Resolve issues promptly and ensure client satisfaction.
• Negotiate contracts, renewals, and pricing agreements.
• Stay informed about competitors and market dynamics.

Skills

Account management

Sales experience

Client services

Communication skills

Negotiation skills

Interpersonal skills

Prioritization

Education

Bachelor’s degree in business or marketing

Job description

Summary: We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities:

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills & Qualifications:

• Bachelor’s degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively