Key Account Manager

GALLS Inc.; Lexington (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Excellent medical/dental and vision coverage

401(k) retirement plan with company contribution

Flexible benefits

Job summary

GALLS Inc. is seeking a Key Account Manager to drive customer retention and growth within existing accounts while expanding into new categories. This critical role involves developing account strategies, managing relationships, and executing growth initiatives with minimal supervision.

The ideal candidate will have a Bachelor's degree and over 5 years of experience in account management or enterprise sales, along with proven strategic planning skills. Excellent medical coverage and a 401(k) plan are included.

Qualifications

• 5+ years of experience in strategic account management, enterprise sales, or customer success.
• Proven track record in managing large, complex accounts.
• Demonstrated ability to develop and execute strategic plans independently.

Responsibilities

• Serve as the primary strategic advisor for assigned key accounts.
• Develop account retention strategies that align with company goals.
• Own the development and execution of strategic account plans.

Skills

Strategic account management

Customer retention

Consultative selling

Negotiation

Analytical abilities

Education

Bachelor’s degree in business, Sales, Marketing, or related field

Job description

Are you ready for new challenges and new opportunities? Join our team!

As a Key Account Manager, you will be responsible for driving customer retention and accelerating growth within existing accounts by expanding into new categories and solutions. This role is critical to our long‑term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

What You\'ll Do

Account Retention & Relationship Management

• Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Build, nurture, and expand executive‑level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

• Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
• Lead cross‑selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross‑functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross‑functional leadership teams focused on improving customer experience and retention.

What You Bring

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision‑making skills.
• Excellent communication, presentation, and analytical abilities.

What We Offer

• Excellent medical/dental and vision coverage - Eligible first day of the month after start date.
• 401(k) retirement plan with company contribution (because you will retire someday).
• Flexible benefits - choose what you like, ignore the rest.