Key Account Support Specialist: Customer Care & Parts

Mammotion Tech; Chino (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Mammotion Tech in Chino, CA, seeks a Key Account Support Specialist to provide technical and after-sales support to distributors, dealers, and major retail accounts.

You will manage spare parts orders, shipment coordination, repair tracking, and data analysis to maintain smooth operations and strong customer relationships.

The role requires 3–5 years in key account support or related fields and a Bachelor’s degree; fluent English is required; Mandarin is preferred for HQ coordination.

Qualifications

• Strong communication, problem-solving, organizational, and follow-up skills.
• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• Proven ability to partner with Sales and coordinate with Service, Logistics, Warehouse, and other cross-functional teams.
• Working knowledge of spare parts ordering, shipment coordination, repair tracking, and CRM/ERP systems.
• Proficiency in Microsoft Excel and basic data analysis.

Responsibilities

• Provide technical and after-sales support to key customers through multiple channels.
• Coordinate return and exchange cases for major retail accounts in North America.
• Verify material information, inventory availability, and process spare parts orders; follow up on payment and shipment.
• Track repair and replacement cases ensuring SLA compliance.
• Collect and report data on product failures and service issues; perform basic trend analysis.

Skills

Communication

Problem-solving

Organizational skills

Follow-up skills

Education

Bachelor's degree

Tools

CRM/ERP systems

Microsoft Excel

Job description

Mammotion Tech in Chino, CA, seeks a Key Account Support Specialist to provide technical and after-sales support to distributors, dealers, and major retail accounts.

You will manage spare parts orders, shipment coordination, repair tracking, and data analysis to maintain smooth operations and strong customer relationships.

The role requires 3–5 years in key account support or related fields and a Bachelor’s degree; fluent English is required; Mandarin is preferred for HQ coordination.