Technical Parts & Customer Service Specialist

Frontmatec; Kansas City (MO); On-site; USD 52,000 - 66,000; Full time

Job summary

Frontmatec in Kansas City, MO, seeks an experienced Technical Customer Service Specialist to support spare parts orders and related administrative tasks in a fast-changing, international engineering environment.

You will respond to customer inquiries, quote parts, manage RMAs, update CRM records, and coordinate with engineering and sales teams to ensure timely delivery and accuracy. Strong English, ERP experience, and excellent organizational skills are essential.

Qualifications

• Proficiency in Word, Excel, and Outlook.
• Ability to work with an ERP.
• Advanced level of English.
• Customer service orientation.
• Professionalism.
• Organizational skills.
• Sense of responsibility.
• Resourcefulness.

Responsibilities

• Provide customer service for sold equipment by responding to customers, taking spare parts orders (by phone), and entering them into the computerized management system.
• Researching part numbers for internal and external stakeholders.
• Relay customer needs or wants regarding pricing, delivery, or any other voice of customer.
• Generate a back-order report to control overdue orders and follow up with other departments.
• Gather pricing and delivery information for quotations for internal and external stakeholders.
• Prepare quotes for customers regarding spare parts.
• Issuing RMAs to customers.
• Initiating and following the RMA process for our customers and the internal process.

Skills

Word

Excel

Outlook

ERP usage

English proficiency

Customer service

Professionalism

Organizational skills

Sense of responsibility

Resourcefulness

Tools

Microsoft Dynamics AX

Microsoft Office

Job description

Frontmatec in Kansas City, MO, seeks an experienced Technical Customer Service Specialist to support spare parts orders and related administrative tasks in a fast-changing, international engineering environment.

You will respond to customer inquiries, quote parts, manage RMAs, update CRM records, and coordinate with engineering and sales teams to ensure timely delivery and accuracy. Strong English, ERP experience, and excellent organizational skills are essential.