Key Account Specialist

For Bare Feet; Martinsville (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

For Bare Feet is seeking a Key Account Specialist to support the Sales Team and Key Account Managers. You will enter customer orders in the ERP, verify pricing and ship dates, and coordinate with planning and vendor teams to meet customer requirements.

Ideal candidates are highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong Excel and MS Office skills, plus excellent communication, are essential for success.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Minimum 3 years in sales support, sales administration, or order management.
• Experience with ERP or order management systems is required.
• Proficient in Excel and Microsoft Office tools.
• Strong administrative, organizational, and time-management skills.
• Excellent written and verbal communication; customer-focused and team-oriented.

Responsibilities

• Provide day-to-day administrative and sales support to Key Account Managers and Sales Team.
• Enter customer sales orders and changes into the ERP system.
• Review orders for accuracy including pricing, quantities, and ship dates.
• Coordinate stock, reorder, or custom product workflows.
• Maintain accurate customer, item, pricing, and order data.
• Track open orders and communicate updates to customers and KAMs.

Skills

Sales support

Data entry

Time management

Communication

Customer focus

Multi-tasking

Interpersonal skills

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

ERP system

Order management system

Excel

Outlook

Word

Job description

The Key Account Specialist provides administrative and operational support to the Sales Team and Key Account Managers. This position serves as a key liaison between customers, sales representatives, and internal departments to ensure customer orders are entered accurately, processed efficiently, and delivered according to customer requirements.

The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities in a fast-paced sales environment.

Primary Responsibilities

• Provide day-to-day administrative and sales support to Key Account Managers and the Sales Team.
• Receive, review, and enter customer sales orders and order changes into the ERP system.
• Review orders for accuracy, including pricing, quantities, minimum order requirements, ship dates, product details, and customer‑specific requirements.
• Determine whether orders are for stock, reorder, or custom products and coordinate the appropriate internal process.
• Maintain accurate customer, item, pricing, royalty, and order information within the ERP system.
• Track open orders, ship dates, customer priorities, and order status, communicating updates to Key Account Managers and customers as needed.
• Work closely with the Global Planning Team to coordinate product sourcing and production planning.
• Partner with the Vendor Compliance Team to ensure customer requirements for product specifications, packaging, labeling, routing, and shipping are properly communicated and followed.
• Serve as a point of contact for customer questions regarding products, orders, availability, and shipment status.
• Support Key Account Managers with customer account administration, order follow‑up, reporting, and special projects.
• Coordinate with Art, Sales, and customers to support the execution of custom product programs.
• Research and resolve order discrepancies, pricing questions, and other customer service issues.
• Maintain organized and accurate sales and customer records.
• Assist with sales reports, customer documentation, spreadsheets, presentations, and other administrative tasks as needed.
• Build positive working relationships with customers and internal departments to support customer satisfaction and sales growth.
• Perform additional sales support and administrative duties as assigned.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree in Business, Sales, or a related field preferred.
• Minimum of 3 years of experience in sales support, sales administration, account coordination, order management, or data entry.
• Experience working with an ERP or order management system required.
• Proficient in Excel is required.
• Strong administrative, organizational, and time‑management skills.
• Excellent attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Customer‑focused with strong interpersonal and relationship‑building skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem‑solving and follow‑up skills.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Ability to work effectively across multiple departments and communicate professionally with customers and sales representatives.