Logistics & Customer Service Specialist (Mandarin Speaker)

IEI Technology USA Corp.; Pomona (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

IEI Technology USA Corp. is seeking an experienced Customer Service & Sales Operations professional in California. You will review and process customer orders, coordinate with Procurement, Production, and Shipping to confirm deliveries, and support expedited shipments as needed.

The role emphasizes strong communication, organization, and a proactive approach to resolving order and payment issues, while maintaining excellent customer relations and CRM integrity.

Qualifications

• Bachelor's degree or equivalent with 2+ years in order fulfillment or sales ops.
• Experience in order fulfillment, inside sales, customer service, or sales operations preferred.
• Strong sense of urgency and ability to execute tasks efficiently.
• Excellent written and verbal communication skills.
• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Self-motivated and able to work independently or collaboratively.
• Professional, courteous, and customer-focused with strong phone skills.
• Experience with ERP/CRM systems is a plus.

Responsibilities

• Review, verify, and process customer purchase orders.
• Coordinate delivery schedules and shipping with Procurement, Production, and Shipping teams.
• Collaborate to ensure on-time deliveries and expedite shipments when needed.
• Review orders, payment terms, credit limits, and shipping requirements; propose alternatives.
• Prepare quotations and verify product availability and lead times.
• Prepare packing lists and invoices; monitor payment status.
• Maintain proactive communication with customers via email and phone.

Skills

Customer service

Communication

Cross-functional

Multitasking

Bilingual EN/CMN

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

ERP systems

CRM systems

Job description

• Review, verify, and process customer purchase orders.


• Coordinate with Procurement, Production, and Shipping teams to confirm delivery schedules and shipping methods.


• Collaborate with internal teams to ensure on-time deliveries and support expedited shipment requests when necessary.


• Review customer purchase orders, payment terms, credit limits, and shipping requirements. Propose and coordinate alternative shipping or payment solutions when appropriate.


• Prepare quotations and verify product availability and lead times for customer inquiries.


• Prepare packing lists, invoices, and monitor payment status.


• Maintain proactive communication with customers via email and phone regarding orders, shipments, and related inquiries.

2. Customer Service & Account Support

• Build and maintain strong relationships with customers by providing responsive and professional support.


• Work cross-functionally to deliver outstanding customer service and ensure customer satisfaction.


• Coordinate with Quality, and Production and Business Development teams to address production, delivery, and quality-related issues


• Support Field Application Engineers (FAEs), Project Managers and Business Development Managers (BDMs) as needed in resolving customer technical inquiries in a timely manner.


• Support RMA team as needed to communicate repair status, replacement schedules, and product return timelines with the customers.

3. Sales & Business Development Support

• Assist with new customer account setup, credit applications, and vendor registration processes.


• Support Business Development Managers by preparing quotations and following up on sales opportunities and new leads.


• Maintain and update customer records and CRM data within the assigned territory.


• Assist Business Development Managers with sales reporting and data analysis.


• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and 2+ years of relevant work experience.


• Experience in order fulfillment, inside sales, customer service, or sales operations is preferred.


• Strong sense of urgency with a proven ability to execute tasks efficiently and deliver results.


• Excellent written and verbal communication skills.


• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.


• Self-motivated, adaptable, and capable of working both independently and collaboratively.


• Professional, courteous, and customer-focused with excellent phone and interpersonal skills.


• Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems is a plus.


• Bilingual in English and Mandarin Chinese.