Key Account Specialist: Drive Growth & Superior Service

Smart Care Equipment Solutions; Connecticut; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure consistent service delivery and grow selected corporate accounts. The role emphasizes proactive communication with internal teams and customers, coordinating from order processing to service delivery.

You will monitor accounts for compliance, build cross-functional relationships, provide real-time order status updates, obtain approvals, and support technicians and service delivery specialists.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years in customer service, dispatch, or related roles.
• Proficient with Excel; SAP experience preferred.

Responsibilities

• Monitor assigned accounts to ensure 100% compliance with customer requirements.
• Build and maintain cross-functional relationships with internal and external customers.
• Provide real-time order status updates via phone, email, and websites.
• Obtain proper approvals for service calls prior to invoicing.
• Assist technicians to adhere to customer requirements and coordinate with service delivery.
• Collaborate with Service Delivery Specialist to ensure timely responses and documentation.
• Ensure orders are accurate in SAP and external portals; maintain master data.
• Review and revise customer requirements documentation.
• Support Key Account Supervisor with special projects.

Skills

Motivate others

Problem solving

Attention to detail

Time management

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Excel

SAP

Job description

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure consistent service delivery and grow selected corporate accounts. The role emphasizes proactive communication with internal teams and customers, coordinating from order processing to service delivery.

You will monitor accounts for compliance, build cross-functional relationships, provide real-time order status updates, obtain approvals, and support technicians and service delivery specialists.