Key Account Success Manager – Enterprise Security Center

Genetec; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive compensation package with 401K match

Training Tuition Reimbursement Program

Work-life balance with a flexible working schedule

Job summary

A leading security solutions provider is seeking a Key Account Customer Success Manager in Los Angeles, CA. The role involves developing relationships with key accounts, optimizing their use of Security Center, and ensuring smooth transitions to account managers. A successful candidate will have at least 5 years of experience in enterprise software systems and strong project management skills, along with a focus on customer training and support.

Qualifications

• 5 years of experience administering enterprise-level software systems, including Security Center.
• Proven experience in change management for enterprise software deployments.
• Experience managing user adoption for complex software systems.

Responsibilities

• Develop and maintain relationships with stakeholders.
• Assist customers in optimizing their workflows.
• Coordinate and lead Quarterly Business Reviews (QBRs) with key stakeholders.

Skills

Stakeholder communication

Project management

Change management

Risk assessment

Software implementation

Tools

Security Center

Video platforms

Job description

A leading security solutions provider is seeking a Key Account Customer Success Manager in Los Angeles, CA. The role involves developing relationships with key accounts, optimizing their use of Security Center, and ensuring smooth transitions to account managers. A successful candidate will have at least 5 years of experience in enterprise software systems and strong project management skills, along with a focus on customer training and support.