Enterprise Customer Success Manager | Cybersecurity & Growth

Security Awareness Training; New York (NY); Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Security Awareness Training in New York, NY is seeking an experienced Enterprise Customer Success Manager to help our large-scale customers maximize value from our platform. You will manage relationships with strategic accounts, drive product adoption, and deliver impactful training sessions.

You will identify upsell opportunities, collect feedback for the product team, and monitor customer health metrics to proactively address risks, ensuring renewal and long-term success.

Competenze

• Customer success or account management experience.
• Experience working with enterprise B2B customers.
• Strong communication and presentation skills.
• Ability to understand technical products and explain them clearly.
• Data-driven approach to customer success.
• Experience with CRM tools (Salesforce, HubSpot, etc.).

Mansioni

• Manage relationships with enterprise customers and key accounts.
• Drive product adoption and ensure customer success.
• Conduct training sessions and product demonstrations.
• Identify upsell and expansion opportunities.
• Gather customer feedback and communicate to product team.
• Monitor customer health metrics and proactively address issues.

Conoscenze

Enterprise B2B experience

Account management

Strong communication

Technical product understanding

Data-driven approach

Upsell & expansion awareness

Strumenti

Salesforce

HubSpot

Descrizione del lavoro

Security Awareness Training in New York, NY is seeking an experienced Enterprise Customer Success Manager to help our large-scale customers maximize value from our platform. You will manage relationships with strategic accounts, drive product adoption, and deliver impactful training sessions.

You will identify upsell opportunities, collect feedback for the product team, and monitor customer health metrics to proactively address risks, ensuring renewal and long-term success.