Key account manager in fintech

Payop; United States; Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Remote-based work

Job summary

Payop is seeking a proactive Key Account Manager (Strong Junior) to manage relationships with existing merchants. You will be the primary contact, understand merchant needs, and coordinate with internal teams to improve payment performance and grow the business.

The role emphasizes building trust, ownership, and delivering tailored payment solutions across markets. You will work with international merchants and cross-functional teams to support growth and ensure high customer satisfaction.

Qualifications

• 1+ year of experience in Account Management or a client-facing B2B role.
• Strong customer-oriented mindset and genuine interest in building long-term client relationships.
• Excellent communication and interpersonal skills with ability to adapt to different clients.
• Proactive approach to identifying client needs and providing solutions.
• Strong ownership and accountability, with ability to manage requests from start to finish.
• CRM experience and familiarity with Jira/Confluence is a plus.

Responsibilities

• Build and maintain strong, long-term relationships with existing merchants.
• Act as the main point of contact, providing timely, clear, and personalised communication.
• Understand merchants' business needs, challenges, and goals to offer relevant solutions.
• Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
• Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
• Monitor merchant activity and payment performance to identify potential issues and growth opportunities.
• Support merchant business growth by offering relevant payment methods, new markets, and additional services.
• Coordinate merchant onboarding, activation, and the launch of new projects.
• Handle escalations and challenging situations while maintaining positive client relationships.
• Collect merchant feedback and contribute to service and process improvements.
• Maintain accurate merchant records and prepare regular account performance updates.

Skills

Relationship management

Communication

Ownership

Proactive mindset

Account management

Tools

Jira

Confluence

Job description

Описание

We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants. In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.

Задачи

• Build and maintain strong, long-term relationships with existing merchants.
• Act as the main point of contact, providing timely, clear, and personalised communication.
• Understand merchants' business needs, challenges, and goals to offer relevant solutions.
• Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
• Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
• Monitor merchant activity and payment performance to identify potential issues and growth opportunities.
• Support merchant business growth by offering relevant payment methods, new markets, and additional services.
• Coordinate merchant onboarding, activation, and the launch of new projects.
• Handle escalations and challenging situations while maintaining positive client relationships.
• Collect merchant feedback and contribute to service and process improvements.
• Maintain accurate merchant records and prepare regular account performance updates.

Требования

• 1+ year of experience in Account Management, Client Relationship Management, or another client-facing B2B role.
• Strong customer-oriented mindset and genuine interest in building long-term client relationships.
• Excellent communication and interpersonal skills, with the ability to adapt to different clients and situations.
• Proactive approach to identifying client needs and providing solutions.
• Strong ownership and accountability, with the ability to manage requests from start to finish.
• Good problem-solving skills and ability to handle challenging conversations professionally.
• Strong organisational and prioritisation skills, with the ability to manage multiple clients and requests.
• Business-oriented thinking and interest in understanding clients' businesses and growth opportunities.
• English - Upper-Intermediate (B2) or higher, both written and spoken.
• Будет плюсом: Experience in FinTech, payment processing, SaaS, or other B2B industries; Understanding of online payments, payment methods, and merchant operations; Experience in account development, upselling, cross-selling, or client retention; Experience working with international clients; Hands-on experience with CRM systems, Jira, Confluence, or similar tools; Analytical skills and experience working with customer performance metrics and reports

Условия

• Opportunity to develop expertise in the international fintech and payment processing industry.
• Collaboration with international merchants and cross-functional teams.
• Professional development and opportunities for career growth Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.