Business Account Manager

FinteqHub; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Private insurance

Additional day off

Sports program

Mental Health Programme

English lessons with native

Referral program

Training & conferences

Job summary

FinteqHub ищет опытного Business Account Manager для развития и поддержки клиентов в области платежей. Вы будете надежным партнером, анализировать платежные данные и предлагать стратегические улучшения для роста клиентской базы.

Задачи включают управление жизненным циклом клиента, проведение бизнес-обзоров, upsell возможностей и сотрудничество с внутренними командами. Требуется 2+ года опыта в финтех/платежах и знание английского на уровне C1-C2.

Qualifications

• Опыт работы менеджером по работе с ключевыми клиентами в финтех/платежах.
• Умение анализировать данные платежей и показатели эффективности.
• Навыки работы с CRM-системами и аналитическими инструментами.

Responsibilities

• Вы будете основным контактом для закреплённых клиентов, обеспечивая высокий уровень сервиса и скорое решение вопросов.
• Поддержка жизненного цикла клиента: мониторинг стабильности платежей и оптимизация процессов и KPI.
• Анализ платежных данных и метрик (конверсия, отказ, чарджбеки) и рекомендации по повышению эффективности.
• Проведение регулярных бизнес-обзоров, сбор обратной связи и совместное определение действий по оптимизации и росту.
• Выявление возможностей масштабирования и допродаж: новые рынки, валюты, методы оплаты и продукты FinteqHub.
• Согласование с внутренними командами потребностей клиентов и улучшение общего сервиса.

Skills

Account management

Fintech/payments knowledge

Data analysis

CRM systems

Cross-border payments

Tools

CRM systems

Analytics tools

Job description

Описание:

FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values. Finteqhub А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform. Learn more The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.

Задачи:

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;
• Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;
• Collaborate with internal teams to resolve client needs and improve the overall service;
• Track trends and changes in the payment industry and use this knowledge to advise clients;
• Maintain client documentation and reporting, and track account status and action items.

Требования:

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;
• Strong communication and presentation skills;
• ability to work with multiple stakeholders;
• Analytical mindset and experience working with payment statistics and performance metrics;
• Ability to manage multiple clients in a fast-paced environment;
• Proactive, results-driven, with a high standard of customer service;
• English language: C1-C2. Experience with international clients and cross-border payments;
• Experience with CRM systems and analytics tools;
• Additional foreign languages.

Условия:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.