Strategic Key Account Manager – Multi-Location Growth

PLS Logistics Services; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

PLS Logistics Services in Jacksonville, FL is seeking a Key Account Manager to drive strategic growth within decentralized large brokerage customers. This overlay role collaborates with the Account Executive to expand wallet share, align with multiple divisions and locations, and strengthen executive-level relationships across 10-15 accounts.

The role focuses on multi-location expansion, brand expansion, and long-term retention rather than day-to-day freight operations, requiring travel for

Qualifications

• Minimum 3+ years in 3PL brokerage or account management.
• Willingness to travel for in-person customer meetings.
• Strong knowledge of transportation and logistics industry.
• Proven ability to expand revenue within existing accounts.
• Strategic thinker with multi-location or decentralized account experience.

Responsibilities

• Identify expansion opportunities across divisions and locations.
• Develop relationships with multiple decision-makers beyond the primary contact.
• Increase wallet share and service penetration within each account.
• Present PLS capabilities (PLS Casino) including all modes and value-added services.
• Support onboarding of new locations and divisions.
• Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
• Collaborate with Account Executives to avoid disruption to day-to-day operations.
• Monitor account performance and identify areas for strategic improvement.
• Develop and execute strategic account growth plans for assigned customers.
• Increase brand awareness and corporate alignment across the customer organization.
• Ensure profit objectives for assigned accounts are met.
• Work cross-functionally with Operations, Capacity, and sales groups.

Skills

3PL brokerage experience

Account management

Relationship building

Executive communication

Strategic planning

Cross-functional collaboration

Travel for meetings

Education

Bachelor’s degree or equivalent experience

Job description

PLS Logistics Services in Jacksonville, FL is seeking a Key Account Manager to drive strategic growth within decentralized large brokerage customers. This overlay role collaborates with the Account Executive to expand wallet share, align with multiple divisions and locations, and strengthen executive-level relationships across 10-15 accounts.

The role focuses on multi-location expansion, brand expansion, and long-term retention rather than day-to-day freight operations, requiring travel for