Strategic Account Specialist

Fracht Group - North America; Des Plaines (IL); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Fracht Group - North America is seeking a Strategic Account Specialist to drive growth across our freight forwarding, customs brokerage, drayage, and warehousing services in a hybrid role. You will build strong client relationships, develop account plans, and lead cross-functional collaboration to deliver customized logistics solutions.

Ideal candidates bring 3+ years in logistics, a strategic sales mindset, and strong client-facing skills.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum of 3 years of experience in freight forwarding or logistics.
• Proven track record of achieving sales targets.
• Strong negotiation, communication, and interpersonal skills.
• In-depth knowledge of global logistics and supply chain management.

Responsibilities

• Develop and maintain account plans for assigned customers.
• Expand services within key accounts across trade lanes and logistics functions.
• Identify up-sell/cross-sell opportunities aligned with client goals.
• Prepare tailored proposals and support RFQs to close opportunities.
• Log activities, forecast pipeline, and support pricing initiatives in CRM.

Skills

Freight forwarding

Pricing strategy

Sales & account management

CRM software

Client facing

Supply chain optimization

Education

Bachelor’s degree in Business, Sales, Marketing, or Supply Chain

Tools

CargoWise

Salesforce

Job description

We are seeking a motivated, results-driven Strategic Account Specialist to drive growth within our division. This hybrid role blends new business development, strategic account management, and cross-functional collaboration across all service lines—including freight forwarding, customs brokerage, drayage, and warehousing. Ideal candidates will have experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills.

This role is responsible for both developing new opportunities and expanding existing relationships within assigned accounts while ensuring high service quality and operational alignment. This is a high-impact role for someone who thrives on building relationships, driving growth, and delivering customized logistics solutions. If you're commercially savvy and passionate about helping clients succeed, we want to hear from you.

Duties And Responsibilities

Account Development & Growth

• Build and maintain account plans for all assigned customers
• Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.)
• Identify and pursue up-sell/cross-sell opportunities aligned with client goals
• Identify and pursue new business opportunities in assigned territories and industry verticals
• Prepare tailored proposals, support RFQs, and drive opportunity closure
• Support marketing initiatives and attend relevant trade shows or networking events

Client Relationship Management

• Serve as the primary commercial point of contact for assigned accounts
• Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account) Track all client engagement and ensure <5% client attrition across portfolio
• Deliver 90%+ customer satisfaction based on feedback and surveys
• Generate quotes and support strategic pricing efforts aligned with operational capacity
• Work closely with operations and procurement to ensure aligned and seamless service delivery
• Provide feedback to inform pricing strategy and market positioning
• Support financial health of accounts, including invoice aging and margin integrity

CRM & Reporting

• Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise, Salesforce)
• Provide accurate sales forecasts and regular pipeline visibility to leadership
• Ensure 100% participation in SOP updates and pricing feedback initiatives

Education And/Or Work Experience Required

• Bachelor’s degree in Business, Sales, Marketing, Supply Chain or a related field preferred.
• Minimum of 3 years of experience within the freight forwarding or logistics industry.
• Proven track record of achieving and exceeding sales targets.
• Strong negotiation, communication, and interpersonal skills.
• In-depth knowledge of global logistics and supply chain management.
• Ability to think strategically and execute tactically.
• Proficient in CRM software and sales analytics tools.

Physical Requirements

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.