Key Account Growth & Customer Success Manager

Action; Pasadena (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Action in Pasadena, TX is seeking a Customer Account Manager to grow and support the sustainability of our key accounts. You will provide proactive, high-touch service to assigned accounts, deepen relationships, and identify revenue opportunities within existing lanes.

You'll manage daily operations, prepare bids and respond to RFPs, coordinate with internal teams to meet customer needs, and escalate issues as needed.

Qualifications

• Bachelor’s degree or higher preferred.
• 1–3 years in customer service, preferably in transportation/brokerage.
• Familiarity with TMS and CRM software.
• Proficiency in Microsoft Excel.

Responsibilities

• Provides exceptional customer service and support to assigned key accounts.
• Proactively seeks organic growth opportunities for key accounts and prepares bids.
• Executes daily operations including load entry, monitoring, and coordinating with freight teams.
• Handles escalated customer issues with sound judgement and timely solutions.
• Backs up other team members as needed.

Skills

Customer service

Relationship building

Negotiation

Communication

Time management

Proactive outreach

Education

Bachelor’s Degree or some college

Tools

McLeod/TMW

Sugar/One-Page CRM

Excel

Job description

Action in Pasadena, TX is seeking a Customer Account Manager to grow and support the sustainability of our key accounts. You will provide proactive, high-touch service to assigned accounts, deepen relationships, and identify revenue opportunities within existing lanes.

You'll manage daily operations, prepare bids and respond to RFPs, coordinate with internal teams to meet customer needs, and escalate issues as needed.