Client Success & Service Growth Manager

Peak Technologies; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Peak Technologies in Houston is seeking a Service Account Manager I to cultivate client relationships and ensure satisfaction with our products and services. You will coordinate with sales, support, and operations to deliver solutions and drive retention and growth opportunities.

You will understand client needs, address concerns, and collaborate to deliver timely resolutions while proactively identifying upsell opportunities and monitoring account health.

Qualifications

• Bachelor's degree in business administration, marketing, or related field (or equivalent work experience).
• Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
• Proven experience in consultative selling and managed services.
• Proven experience with Statement of Work (SOW) and Master Service Agreements (MSA) management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address their requirements.
• Collaborate with internal teams, including sales, technical support, and operations, to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Skills

Client relationships

Account management

Consultative selling

SOW/MSA management

Communication

CRM software

Team collaboration

Time management

Education

Bachelor's degree in business

Tools

CRM software

Microsoft Office

Job description

Peak Technologies in Houston is seeking a Service Account Manager I to cultivate client relationships and ensure satisfaction with our products and services. You will coordinate with sales, support, and operations to deliver solutions and drive retention and growth opportunities.

You will understand client needs, address concerns, and collaborate to deliver timely resolutions while proactively identifying upsell opportunities and monitoring account health.