K-12 Partner Success Manager

Pearson; Juneau (AK); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts, driving adoption and long-term value across the PALS suite. You will own onboarding, health monitoring, and renewal success while partnering with Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.

You will leverage formative and interim assessment data to strengthen outcomes, build strong relationships, and nurture loyalty to the Pearson

Qualifications

• Experience in EdTech, Customer Success, and/or K-12 education preferred.

Responsibilities

• Develop a Success Plan for each partner and align milestones.
• Facilitate onboarding activities before go-live and coordinate with internal teams.
• Monitor account health, drive product adoption, and reduce churn.
• Deliver business reviews linking product usage to partner goals.
• Collaborate with Product, Technology, Marketing, Sales, and Support to ensure a seamless journey.
• Translate usage data into actionable insights for partners.

Skills

Relationship building

Customer success

Communication

Time management

Travel readiness

Tools

Salesforce

Microsoft 365

Job description

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts, driving adoption and long-term value across the PALS suite. You will own onboarding, health monitoring, and renewal success while partnering with Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.

You will leverage formative and interim assessment data to strengthen outcomes, build strong relationships, and nurture loyalty to the Pearson