K-12 Onsite Tech Support Specialist

Five Star Technology Solutions LLC; Lawrenceburg (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Five Star Technology Solutions LLC is seeking an on-site technology support specialist to assist Lawrenceburg Community School Corporation. The role focuses on daily Tier I support for students, teachers, and staff, with strong communication and problem-solving in a K-12 setting.

You will deploy devices at the start of the school year, image computers, install software, repair hardware, and maintain inventory.

Qualifications

• Provide Tier I onsite technical support for school staff and students.
• Schedule and execute device deployment at the start and end of the school year.
• Perform computer imaging and software installations; maintain inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, and interactive whiteboards.
• Use ticketing system and document detailed troubleshooting notes; escalate when needed.
• Communicate status of tickets and other updates with school personnel; collaborate with leadership teams.

Responsibilities

• Provide Tier I onsite support for Lawrenceburg Community School staff and students.
• Schedule and perform device deployment at the start of the school year and collect devices at the end.
• Image computers and install software; maintain technology inventory.
• Troubleshoot and repair devices and peripherals (iPads, MacBooks, Chromebooks, Windows devices, interactive whiteboards).
• Maintain detailed notes in the ticketing system and escalate issues as necessary.
• Coordinate with Onsite Services Leadership and Client Experience teams to convey ticket and project updates.

Skills

Tier I support

Device deployment

Imaging

Software installation

Troubleshooting

Ticketing system

Communication

Team collaboration

Tools

iPads

MacBooks

Chromebooks

Windows laptops

Windows desktops

Interactive whiteboards

Job description

Five Star Technology Solutions LLC is seeking an on-site technology support specialist to assist Lawrenceburg Community School Corporation. The role focuses on daily Tier I support for students, teachers, and staff, with strong communication and problem-solving in a K-12 setting.

You will deploy devices at the start of the school year, image computers, install software, repair hardware, and maintain inventory.