K-12 Onsite Tech Support Specialist

Inuplands; Roachdale (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Inuplands is seeking an onsite IT support technician to provide daily support to students, teachers, staff, and administrators at North Putnam Community School Corporation.

You will troubleshoot hardware, imaging, software, and devices such as iPads, MacBooks, Chromebooks, Windows PCs, and interactive whiteboards, while maintaining detailed ticket notes and collaborating with leadership to resolve issues.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events

Job description

Inuplands is seeking an onsite IT support technician to provide daily support to students, teachers, staff, and administrators at North Putnam Community School Corporation.

You will troubleshoot hardware, imaging, software, and devices such as iPads, MacBooks, Chromebooks, Windows PCs, and interactive whiteboards, while maintaining detailed ticket notes and collaborating with leadership to resolve issues.