K-12 Onsite Tech Support Specialist

Five Star Technology Solutions; Greensburg (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Five Star Technology Solutions is seeking an on-site IT Support Specialist to provide Tier I technical support for Decatur County Community Schools, including students, teachers, and staff in a K-12 setting.

You will schedule device deployments, image computers, install software, troubleshoot a range of devices from iPads to Windows PCs and interactive whiteboards, and keep detailed notes in the ticketing system while collaborating with Onsite Services Leadership and Client Experience teams.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events

Job description

Five Star Technology Solutions is seeking an on-site IT Support Specialist to provide Tier I technical support for Decatur County Community Schools, including students, teachers, and staff in a K-12 setting.

You will schedule device deployments, image computers, install software, troubleshoot a range of devices from iPads to Windows PCs and interactive whiteboards, and keep detailed notes in the ticketing system while collaborating with Onsite Services Leadership and Client Experience teams.