Onsite Technician

Inuplands; Lawrenceburg (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Inuplands is seeking an onsite Technical Support Specialist for Lawrenceburg Community School Corporation. You will provide Tier I end-user support to students, teachers, staff, and administrators in a highly visible role.

Responsibilities include deploying 1:1 devices at the start of the year, imaging computers, installing software, and maintaining inventory. You will troubleshoot a range of devices and peripherals and document issues in the ticketing system, collaborating with leadership to

Qualifications

• Provide Tier I onsite technical support for the school by responding to issues submitted by the staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at year end.
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair devices including iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktops, interactive whiteboards.

Responsibilities

• Respond to issues submitted by staff and students to provide Tier I onsite support.
• Deploy and collect 1:1 devices at the start and end of the school year.
• Image computers and install software; maintain device inventory.
• Troubleshoot and repair a range of devices and peripherals.

Skills

Communication skills

Troubleshooting

On-site support

Ticketing system

Collaboration

Adaptability

End-user support

Tools

Ticketing system

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Lawrenceburg Community School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events