K-12 IT Support Technician & Device Repair Pro

Information Technology; Little Rock (AR); On-site; USD 28,000 - 48,000; Full time

Job summary

Pulaski County Special School District Information Technology in Little Rock, AR seeks an IT Support Technician to repair PCs and mobile devices and provide end-user assistance.

You will diagnose hardware and software issues, configure Windows/Mac/ChromeOS/iOS, manage Active Directory basics, and support printers and AV equipment. A two-year repair track and Chromebook repair are required.

Qualifications

• Associate’s degree or equivalent experience required.
• Experience with Windows, macOS, Chrome OS and iOS operating systems.
• Basic Windows Active Directory user management.
• Chromebook setup and hardware repair experience required.
• Google Certified Educator Level 1 and 2.
• Two years of PC and mobile device repair experience.
• Excellent customer service skills.

Responsibilities

• Evaluate PC and mobile device issues using diagnostic tools.
• Test and replace electronic components; add peripherals.
• Troubleshoot, repair and configure local and network printers.
• Set up and configure new computer systems and mobile devices.
• Provide general network-related support and end-user troubleshooting.
• Troubleshoot software issues, including operating systems and apps.
• Maintain imaging software and assist with AV equipment setup.
• Lift and carry up to 50 lbs; provide service calls as needed.

Skills

Windows, macOS, Chrome OS, iOS

Active Directory basics

Chromebook setup & repair

Google Certified Educator Level 1 & 2

PC & mobile device repair (2 yrs)

Customer service skills

Education

Associate’s Degree in Applied Science or equivalent

Job description

Pulaski County Special School District Information Technology in Little Rock, AR seeks an IT Support Technician to repair PCs and mobile devices and provide end-user assistance.

You will diagnose hardware and software issues, configure Windows/Mac/ChromeOS/iOS, manage Active Directory basics, and support printers and AV equipment. A two-year repair track and Chromebook repair are required.