Device Repair & IT Support Technician

Pulaski County Special School District; Little Rock (AR); On-site; USD 28,000 - 48,000; Full time

Job summary

Pulaski County Special School District is seeking a Skilled IT Support Technician to service computers and mobile devices and perform basic network tasks. The role requires repair experience, imaging capability, and familiarity with Windows, macOS, Chrome OS, and iOS devices.

A focus on customer service and on-site availability is essential. The position involves setting up new systems, troubleshooting hardware and software, handling printer issues, and providing preventative maintenance.

Qualifications

• Associate’s Degree in Applied Science or equivalent job experience.
• Experience with Windows, macOS, Chrome OS and iOS operating systems.
• Basic Windows Active Directory user management.

Responsibilities

• Evaluate PC and mobile device software and hardware issues and diagnose root cause.
• Test and replace electronic components; add peripherals and expansion boards.
• Troubleshoot, repair and configure local and network printers.
• Setup and configure new computer systems and mobile devices for end users.
• Perform general network-related support and troubleshooting for end users.
• Troubleshoot and repair software issues, including operating systems and third-party software.
• Have knowledge and ability to use imaging software.
• Set up, install, operate, test and troubleshoot audio and video equipment.
• Provide own transportation for service calls with mileage reimbursement per policy.
• Provide preventative maintenance for all computers and mobile devices.
• Assist Instructional Technology as needed.
• Maintain certification/qualification requirements for Self Maintainer Programs and order warranty parts.
• Must be able to lift and carry 50 lbs.
• Perform other duties as assigned.

Skills

Multi-OS support

Active Directory

Chromebook repair

PC & mobile repair

Customer service

Education

Associate’s Degree in Applied Science

Google Certified Educator Level 1 & 2

Job description

Pulaski County Special School District is seeking a Skilled IT Support Technician to service computers and mobile devices and perform basic network tasks. The role requires repair experience, imaging capability, and familiarity with Windows, macOS, Chrome OS, and iOS devices.

A focus on customer service and on-site availability is essential. The position involves setting up new systems, troubleshooting hardware and software, handling printer issues, and providing preventative maintenance.