IT Support Technician

Information Technology; Little Rock (AR); In loco; USD 28.000 - 48.000; Tempo pieno

Descrizione del lavoro

Pulaski County Special School District Information Technology in Little Rock, AR seeks an IT Support Technician to repair PCs and mobile devices and provide end-user assistance.

You will diagnose hardware and software issues, configure Windows/Mac/ChromeOS/iOS, manage Active Directory basics, and support printers and AV equipment. A two-year repair track and Chromebook repair are required.

Competenze

• Associate’s degree or equivalent experience required.
• Experience with Windows, macOS, Chrome OS and iOS operating systems.
• Basic Windows Active Directory user management.
• Chromebook setup and hardware repair experience required.
• Google Certified Educator Level 1 and 2.
• Two years of PC and mobile device repair experience.
• Excellent customer service skills.

Mansioni

• Evaluate PC and mobile device issues using diagnostic tools.
• Test and replace electronic components; add peripherals.
• Troubleshoot, repair and configure local and network printers.
• Set up and configure new computer systems and mobile devices.
• Provide general network-related support and end-user troubleshooting.
• Troubleshoot software issues, including operating systems and apps.
• Maintain imaging software and assist with AV equipment setup.
• Lift and carry up to 50 lbs; provide service calls as needed.

Conoscenze

Windows, macOS, Chrome OS, iOS

Active Directory basics

Chromebook setup & repair

Google Certified Educator Level 1 & 2

PC & mobile device repair (2 yrs)

Customer service skills

Formazione

Associate’s Degree in Applied Science or equivalent

Descrizione del lavoro

IT Support Technician

Pulaski County Special School District Information Technology - Little Rock, Arkansas Open in Google Maps

Job Details

Job ID: 5982923

Application Deadline: Posted until filled

Posted: Nov 04, 2026 6:00 AM (UTC)

Starting Date: Immediately

Job Description

QUALIFICATIONS:

• Associate’s Degree in Applied Science or equivalent job experience


• Experience with Microsoft Windows, MAC, Chrome and iOS Operating Systems


• Basic Microsoft Windows Active Directory user management


• Experience with Chromebook setup and hardware repair required


• Google Certified Educator Level 1 and 2


• Two (2) years of experience with personal computers (PC) and mobile device repair


• Must have excellent customer service skills

REPORTS TO: Director of Technology Operations

JOB GOAL: To provide computer and mobile device repair service and basic network system administration tasks. Maintain, analyze, troubleshoot and repair system hardware and software.

PERFORMANCE RESPONSIBILITIES

• Evaluate personal computer and mobile device software and hardware issues. Run diagnostic programs to decide if the issue is software and/or hardware related.


• Test and replace electronic components; add peripherals and expansion boards.


• Troubleshoot, repair and configure local and network printers.


• Setup and configure new computer systems and mobile devices for end users.


• Perform general network related support and troubleshooting for end users.


• Troubleshoot and repair software issues, including operating systems and third party software.


• Have knowledge and ability to use imaging software.


• Responsible for setting up, installing, operating, testing and troubleshooting audio and video equipment.


• Provide own transportation for service calls. (Standard mileage reimbursement for personal car usage willapply according to PCSSD’s Business Procedure Manual.)


• Provide preventative maintenance for all computers and mobile devices.


• Assist Instructional Technology as needed or required


• Maintain certification/qualification requirements for Self Maintainer Programs and order warranty parts.


• Must be able to lift and carry 50 lbs.


• Perform other duties as assigned.

TERMS OF EMPLOYMENT

Salary Range: Range 16 - Support Staff Hourly Salary Schedule ($20.00/hr. - $34.52/hr. depending relevant experience)

Length of Contract: 244 contract days

FLSA Status: Non-Exempt

Personnel Status: Classified

Benefits Eligible: Yes

EVALUATION

Performance of this job will be evaluated according to provisions of the Board's policy on Evaluation of Support Staff Personnel.

APPLICATION DEADLINE: November 9, 2026 (or until filled - emergency posting)

PCSSD does not discriminate on the basis of age, disability, race, color, national origin, or gender in any service, program, or activity (including in admission, access, treatment, employment, or vocational opportunities).

Position Type: Full-Time

Job Categories: Support Staff > Computer Support

Contact Information

• KATRINA WILSON , PERSONNEL SPECIALIST II


• 960 E DIXON ROAD


• LITTLE ROCK, Arkansas 72206


• Phone: [phone]


• Fax: [phone]


• Email: [e-mail]