K-12 IT: Network & Systems Technician

Custom Computer Specialists, Inc.; Town of Islip (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending programs

401K with employer match

Onsite fitness center or gym reimburse

Paid holidays and vacation

Technical certification rewards

Job summary

Custom Computer Specialists, Inc. is seeking a Network and Systems Technician 2 to provide hands-on mid-level support for the Islip School District across infrastructure and end-user devices. You will handle tickets from first report to resolution, maintain patching, and document systems to minimize escalations.

The role emphasizes independent problem-solving, strong documentation, and collaboration with district staff and senior engineers. Salary range listed and benefits are included.

Qualifications

• 2 to 5 years of hands-on IT experience covering infrastructure and end-user support.
• Experience supporting a K-12 school district environment is preferred.
• Solid proficiency troubleshooting routing, switching and wireless networks.
• Routine server maintenance, including software and database updates.
• Working from a ticketing system and keeping documentation current (ServiceDeskPlus training provided).
• VMware vCenter, especially snapshots and resource allocation.
• Microsoft Intune for policy deployment and Windows device management.
• Google Admin Console for Chromebook management.
• Jamf for iPad management.
• ManageEngine Endpoint Central or other Endpoint Central products.
• Works independently through issues from first report to resolution.
• Communicates clearly and patiently with non-technical staff, students and administrators.
• Organized and disciplined about documentation, asset records and follow-up.
• Knows when to establish escalations, and keeps users informed until an issue is closed.
• Customer-focused, dependable and comfortable in a busy school environment.

Responsibilities

• Manage and troubleshoot routing, switching and wireless connectivity across district buildings.
• Perform routine server maintenance, including database and software updates and patching.
• Manage virtual machines in VMware vCenter, including snapshots and resource allocation.
• Deploy policies and manage Windows devices with Microsoft Intune and Google Admin Console; manage iPads with Jamf.
• Resolve staff and student tickets in ServiceDeskPlus and maintain asset records.
• Ensure patch and maintenance compliance with no missed maintenance windows.
• Document technical information and audit asset records and documentation.

Skills

Networking

Routing

Switching

Wireless

VMware vCenter

Intune

Google Admin Console

Jamf

End-user support

ServiceDeskPlus

Asset management

Tools

VMware vCenter

Microsoft Intune

Google Admin Console

Jamf

ManageEngine Endpoint Central

ServiceDeskPlus

Job description

Custom Computer Specialists, Inc. is seeking a Network and Systems Technician 2 to provide hands-on mid-level support for the Islip School District across infrastructure and end-user devices. You will handle tickets from first report to resolution, maintain patching, and document systems to minimize escalations.

The role emphasizes independent problem-solving, strong documentation, and collaboration with district staff and senior engineers. Salary range listed and benefits are included.