Education IT Field Technician - Tier 2 Support

Bridgeport; Bridgeport (CT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bridgeport Public Schools is seeking an Information Technology Services (ITS) Field Technician (Tier 2) to provide end-user hardware, software and network device support across district sites. Responsibilities include deploying devices (Windows, Mac, iPad, Android, Chrome OS), printers, IP phones, and AV equipment, imaging, and software upgrades.

The ideal candidate has an associate degree (bachelor's preferred), 2–3 years IT experience, and certifications such as CCNA, A+ or Network+.

Qualifications

• Associate degree required; bachelor's preferred in Information Technology.
• CCNA, A+ and/or Network+ certifications preferred.
• Minimum of 2-3 years of experience in Information Technology.
• Experience providing hardware and software support to end users who may not be technically savvy.
• Experience with device imaging and management tools (SCCM/Intune).
• Familiarity with anti-malware products (SEPM, Crowdstrike, Cisco AMP, Carbon Black).
• Ability to move and carry equipment up to 50 lbs.

Responsibilities

• Deployment of user and network devices (Windows, Mac, iPad, Android, Chrome OS).
• Deploys printers, IP phones, and AV equipment; loads OS images and software.
• Network drops and conferencing room cabling; on-site deployment to district sites.

Skills

End user support

Troubleshooting

Imaging tech

SCCM/Intune

Hardware deployment

Education

Associate degree

Bachelor's degree preferred

Tools

SCCM

Intune

Job description

BRIDGEPORT PUBLIC SCHOOLS
45 Lyon Terrace, Bridgeport, CT 06604

JOB OPENING
Information Technology Services (ITS) Field Technician (Tier 2)

AFSME 1522

GENERAL STATEMENT OF DUTIES:
Candidate will possess and continually demonstrate aptitude for growth in Technology Engineering Skills and Practices. Perform software, hardware and physical infrastructure/device troubleshooting and diagnostics. Deploys end user network connected devices including computing devices, printers/IP phones, etc. Loads application software, providing technical support for mission specific end user software. Ability to provide non-technical and technical end users with clear and accurate directions. Dependable, effective, well-mannered and able to work with all different types of clients (Students, Families, General BPS Staff, Teachers, Administrators, Board Members).

MAJOR RESPONSIBLITIES:

· Deployment of user and network devices:

o Windows, Mac, iPad, Android and Chrome OS computing devices

o Network devices such as Wireless Access Points, Telephony Devices & Video Cameras

o Rackmount equipment such as audio/visual equipment and networked devices

o Printers, scanners and fax machines

· Software deployment and upgrades Including:

o Operating System Images

o Software Applications and Hardware Firmware

· Install wired connections for network, audio and visual connectivity, including wire molding/cable raceways.

· Install/mount audio/video equipment such as interactive displays.

· Deployment of endpoint devices to all sites in the district.

· Ability to Install wired network connection drops with CAT5/6 termination skills required

· On-site deployment of endpoint devices to District schools and administrator offices

· Assists in maintaining inventory of all District equipment

· Support users computing and backup user computer data as needed.

· Provide on-site assistance and remote assistance to users (various District supported users)

· Process computers for recycling and data destruction

· Must be able to move and carry equipment up to 50lbs

· Perform other duties assigned by the Director of Information Technology or designee

QUALIFICATIONS:

· Associate degree required; bachelor's degree preferred in Information Technology

· CCNA, A-Plus and/or Network plus certification(s) preferred

· Minimum of 2-3 years of experience in Information Technology field

· Experience providing hardware and software support services directly to end users who may not be technically savvy

· Experience providing technology service delivery with end point user satisfaction

· Familiarity with device imaging techniques and industry standard management software including Microsoft SCCM and Intune for Endpoint.

· Familiarity with Anti-malware products such as Symantec Endpoint Protection (SEPM), Crowdstrike, Cisco AMP and Carbon Black.

· Excellent troubleshooting techniques and ability to actively ensure user uptime and needs

· Strong organizational skills with emphasis on detail and follow-up

Position Open Until Filled

This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities and qualifications which comprise this position.

Qualified candidates who wish to apply should submit their application through the Bridgeport Public Schools on-line application website: http://www.applitrack.com/bridgeport/onlineapp

“Bridgeport Board of Education is an Affirmative Action/Equal Opportunity Employer.”